Job Description

Top Job


Located in Maplewood, MN


Salary: $18-$20

Express Employment Professionals in Woodbury, Mn is seeking a talented Bilingual Spanish Call Center Representative for a fast paced company in the East Metro!

Schedule Options:

• Tues-Fri, 9:30 AM - 6:00 PM and Sat, 7:30 AM - 4:00 PM (Off Sun & Mon)
• Mon-Fri, 9:30 AM - 6:00 PM when not scheduled on Saturday
• Training Schedule (First 3 weeks): Mon-Fri, 8:00 AM - 4:30 PM

Pay: $18-$20/hr. DOE + Monthly Commission ($200-$300 average based on appointments scheduled)

Temp-to-Hire Opportunity! Bi-Lingual Spanish Call Center Representative
Join a fast-paced and customer-focused team!

Position Summary:
We're looking for a Bi-Lingual (Spanish-English) Call Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.

Responsibilities:

• Answer inbound calls to gather vehicle and customer information, and schedule service appointments
• Clearly communicate customer concerns and requests to the service team
• Provide accurate estimates for service time and cost
• Perform follow-up calls to ensure satisfaction post-service
• Handle customer concerns and complaints with professionalism and empathy
• Build positive relationships with both customers and teammates
• Reschedule appointments as needed during the call

Required Skills and Experience:

• Bi-lingual in Spanish and English (verbal and written communication required)
• Typing speed of 40+ WPM with high accuracy (45-55 WPM preferred)
• 1+ year of customer service or call center experience (automotive or service-related industry a plus)
• Strong communication and active listening skills
• Comfortable navigating multiple computer systems and screens simultaneously
• Ability to handle high call volume with professionalism and efficiency
• Detail-oriented with strong organizational and time management skills
• Ability to work independently and as part of a collaborative team
• Positive attitude and problem-solving mindset when dealing with customer concerns
• Dependable attendance and commitment to schedule requirements

Team handles 3,000-4,000 appointments per month - your attention to detail and customer service skills will make a big impact!

#2000OS

Please contact our Express Employment Professionals Office in Woodbury, MN for immediate consideration!

651.289.8051

lee.cox@expresspros.com

Express Office: Woodbury


650 Commerce Drive


Suite 135

Woodbury, MN 55125

Job Tags

Temporary work, Work at office, Immediate start, Saturday,

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