Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Strategic Staffing Solutions Recruiting Specialist at Strategic Staffing Solutions Title: Sr. Collaboration Analyst/Telephony Analyst Duration: 12-18 month contract Location: Tampa, FL Complete Description: Responsibilities: Defining Configuration Specifications and Business Analysis Requirements: Collaborate with stakeholders to understand collaboration technology needs. Gather business analysis requirements to align solutions with organizational goals. System Management and Optimization: Configuration, maintenance, and optimization of collaboration systems. Plan and execute MAC requests related to collaboration systems. Design and plan technical initiatives and projects for collaboration systems. Maintain documentation, best practices, standards, policies, and procedures. Ensure the features, performance, availability, reliability, integrity, and security of all collaboration systems. Viewed as an expert in collaboration systems. Implement system updates and upgrades. Maintain secure and reliable operation as well as enabling new features that benefit business partners. Quality Assurance: Perform quality assurance checks on collaboration systems and processes. Ensure collaboration systems meet performance standards and user expectations. Technical Troubleshooting: Investigate, troubleshoot and remediate collaboration systems issues. Provide recommendations to the team for improvements. Contractor Management: Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support. Ensure timely project execution and adherence to quality standards. System Experience: Cisco CUCM VoIP System Cisco Video Conference systems Managed via Control Hub Requirements and Skills: Proven experience in managing Cisco collaboration and Contact Center technologies. Strong troubleshooting skills and ability to handle complex issues. Dial plan and call flow/routing management. Project management experience for successful system implementations. Excellent communication and collaboration skills. Core Competencies: Takes ownership and acts with integrity. Drives operational excellence for customers. Builds strong, collaborative relationships. Cultivates innovation and embraces change. Thinks strategically and exercises sound judgment. Preferred Certifications: Microsoft 365 Certified: Teams Administrator Associate SIP Training and SSCA Certification - SSVVP Voice and Video over IP training and certification (thesipschool.com) Professional/Expert/Advanced level: SIP Training and SSCA Certification - SSCA 'Elite' SIP training and SIP Certification (thesipschool.com) Certification | BICSI RTPM, RCDD CCNP Collaboration - Training & Certifications - Cisco CCIE Collaboration Certification and Training - Training & Certifications - Cisco Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting and Telephone Call Centers #J-18808-Ljbffr Strategic Staffing Solutions
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