Customer Service Specialist Job at Fusion Life Sciences Technologies LLC, Princeton, NJ

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  • Fusion Life Sciences Technologies LLC
  • Princeton, NJ

Job Description

Customer Service Representative.

Schedule:

  • Training Hours: 8:30 AM – 5:00 PM EST
  • Regular Hours: 10:00 AM – 6:30 PM EST
  • Hybrid: Work from home on Monday & Friday | In-office Tuesday–Thursday

About the Role

We are looking for a Customer Service / Order Management Specialist to join our team on a temporary basis. This role involves managing customer orders, supporting cross-functional teams, and ensuring smooth business operations.

You’ll work with multiple systems (SAP, Salesforce, Oracle, MS Teams) and collaborate across departments to resolve order issues, run reports, handle recalls/returns, and support continuous improvement initiatives.

Key Responsibilities

  • Resolve and release order management holds daily
  • Communicate with departments to resolve order, billing, and delivery issues
  • Run and review daily/weekly/monthly reports (Oracle, BI, Salesforce)
  • Partner with Quality & Complaints teams for recalls and issue resolution
  • Manage return procedures and extended service agreements
  • Support process improvements and department KPIs
  • Mentor and train BPO representatives when needed

What We’re Looking For

  • Experience: 2–3+ years in customer service, tech support, retail, or order management
  • Systems: Hands-on experience with SAP, Salesforce, Oracle, MS Teams
  • Skills: Strong communication, problem-solving, and analytical abilities
  • Ability to recognize and troubleshoot technical issues
  • Team player who can also work independently
  • Experience in manufacturing, medical device, or pharma a plus

Qualifications

  • High School Diploma required; Bachelor’s preferred
  • Strong adaptability and attention to detail
  • Passion for delivering excellent customer experiences

✅ This is a hybrid role with both on-site and remote work.

If you’re looking to grow your skills in a dynamic environment, we’d love to hear from you!

📩 Apply today to learn more.

Job Tags

Temporary work, Work at office, Work from home, Monday to Friday,

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