Job Description

Anova Care is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an associate, you can also look forward to:

• Competitive benefits package including medical, dental, vison, and life insurance
• Advancement opportunities
• Diverse experience with supporting and working on Anova Cares various lines of business
• Work from home (WFH)
• Company provided equipment

The Associate is responsible for administrative resolution of accounts, processing payments, ensuring accurate and timely transactions, and maintaining excellent customer service standards.

Essential Duties and Responsibilities:

• Submitting request forms for borrowers such as name change and other status updates.
• Documenting account findings.
• Verify and validate payment details.
• Monitor payment transactions and resolve any discrepancies or issues.
• Communicate with customers and internal teams to resolve payment-related inquiries and disputes.
• Maintain detailed records of all account updates and payment transactions for audit and reconciliation purposes.
• Assist with the preparation of reports on payment processing activities.
• General office duties

Education and Experience:

• High School diploma or equivalent
• One year of experience performing general administrative work supporting accounting departments
• Working knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook

Benefits:

• Medical Benefits through Cigna
• Dental Benefits through DeltaDental
• Vision Benefits through DeltaVision
• Flexible Spending Account
• Short and Long term disability
• Life Insurance
• 401(k)

Pay: $23.00 - $27.00 per hour

Work Location: Hybrid Remote

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