Entry Level Customer Service Assistant Job at Story Lane Box, Houston, TX

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  • Story Lane Box
  • Houston, TX

Job Description

Job Description

Job Description

We are seeking a highly motivated and organized Entry Level Customer Service Assistant to join our growing team. In this role, you will support day-to-day customer interactions, resolve inquiries, and ensure a positive service experience. This is an excellent opportunity for individuals looking to launch a career in a supportive and professional environment.

Responsibilities

  • Handle incoming phone calls and emails in a professional manner

  • Provide accurate information to customers regarding products and services

  • Assist in resolving customer concerns and escalate when necessary

  • Maintain clear records of interactions and transactions

  • Collaborate with internal teams to ensure smooth service delivery

  • Contribute to a friendly and efficient office environment

  • Perform data entry and update customer profiles accurately

Qualifications:
Qualifications

Qualifications

  • High school diploma or equivalent required

  • Excellent communication and interpersonal skills

  • Strong problem-solving ability and attention to detail

  • Basic computer proficiency (Microsoft Office Suite, email, etc.)

  • Ability to multitask and prioritize tasks effectively

  • No prior customer service experience required, but preferred

  • Positive attitude and willingness to learn

Additional Information

Benefits

  • Competitive annual salary: $50,000 – $53,000

  • Opportunities for growth and internal advancement

  • On-the-job training and skill development

  • Supportive and professional team environment

  • Paid time off and holidays

  • Health and wellness support programs

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