Job Description

Job Description

Job Description

Now Hiring: HVAC Service Manager
???? Glens Falls, NY | Full-Time

Join our award-winning team at Crisafulli Bros. , proudly voted Best of the Capital Region for 19 straight years! We’re growing and looking for an experienced HVAC Service Manager to deliver top-tier Red Carpet Customer Service & Solutions

Ready to join a company that puts people first?
???? Call or Text Julia to learn how to receive up to a $5,000 Sign On Bonus Today: 518-949-1248

What You’ll Do:

• Inspire, lead and coach our award-winning team of HVAC Professionals.
• Manage, train, coach, motivate and reward a team of technical staff to ensure optimal success for individuals and Crisafulli Bros. and premium service & solutions to customers.
• Maintain existing procedures for efficiency and expedited workflow to improve departmental profitability.
• Develop strong employee and customer relationships to maximize employee and customer experience.
• Responsible for achieving annual goals for departmental growth, profit and loss and staffing.
• Track key performance indicators and other metrics to measure department and individual performance.
• Maintain a clear understanding of Company safety standards and ensure they are always adhered to; documenting when they are not.
• Participate in various trainings and maintain a working knowledge of the Plumbing and HVAC Industry while continually learning about products and services, keeping up to date with industry changes.
• Investigate and resolve customer issues in a timely manner
• Maintain accurate records of discussions and correspondence with customers

What You Bring:

• 3+ years of HVAC experience
• 5+ years of Management experience
• EPA certification
• Valid NYS driver’s license with clean record
• Excellent problem-solving, communication, and customer service skills

What We Offer:

• Competitive pay
• Comprehensive benefits: health, dental, vision, disability
• Paid holidays and vacation
• 401(k) with company match
• Company vehicle, tools, and uniforms
• Career growth and ongoing professional training

About Us:
Crisafulli Bros. is a third-generation, family-owned company serving the Capital Region with expert plumbing, heating, cooling, and electrical services. We're proud to be a Top Workplace , known for our supportive culture and commitment to delivering Red Carpet Customer Service & Solutions

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