Job Description

Job Description

Job Description

Eanes Heating & Air in High Point, NC has an immediate need for an HVAC Service Manager.

We are searching for a dynamic HVAC Service Manager for our High Point, NC location. We are seeking an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing 15+ employees and be responsible for coordinating HVAC services and repairs depending on what the customer needs.

The responsibilities of this position are as follows:

• 10+ Years within the HVAC Residential Industry Do not apply without HVAC experience. Do not apply if you only have commercial experience.
• 3+ Year's experience in a service management role within the industry
• Technical School diploma or certificate of completion
• Knowledge of HVAC equipment, tools and materials
• Extensive technical skills within the trade

• Customer/Client Interfacing

Ability & willingness to work a flexible schedule as necessary to meet customer requirements

• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communications skills
• Proficient in Microsoft Office, including Word and Excel

About the Responsibilities:

• Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems

Promote and support the Company brand

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

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