Member Care Agent Job at iFIT Health & Fitness, Logan, UT

L0hya2RPSnN4SEQzYXpyZlhtWVhnK2tQcVE9PQ==
  • iFIT Health & Fitness
  • Logan, UT

Job Description

Job Opportunity: Member Care Agent

iFIT's vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.

We are currently seeking an ambitious pace-setter to join our team as a Member Care Agent, remotely.

Role Commitments:

Team members will answer incoming calls, chats & emails from those who have purchased our fitness products. Helping our members to resolve issues, answer questions, diagnosing and troubleshooting mechanical and technical situations. Support, assist, and train candidates on phone, system of record, software and products. Agents will be required to consistently maintain and manage to meet KPIs, as well as maintaining attendance standards. Agents must pass training curriculum and knowledge based certification.

Essential Duties and Responsibilities Include the Following:

  • Agents will assist customers over the phone, through email and chat
  • Agent will remain in contact with member to ensure issues are resolved focused on first contact resolution
  • Must be able to meet scheduling demands of the job
  • Performing other duties as requested

Supervisory Responsibilities:

  • No supervisory responsibilities
iFIT Health & Fitness

Job Tags

Similar Jobs

Top Group

Japanese bilingual Sales Marketing Representative - Remote Job at Top Group

 ...Job Description Job Description Our client, a Japanese manufacturer, is looking for a Japanese Bilingual Sales / Marketing Representative. This position is a remote work. 35-40% Business Travel is MUST. You will resolve customer questions and offer solutions to... 

MedCadre

Travel Pathology Assistant Job at MedCadre

 ...Job Description MedCadre is seeking a travel Pathology Assistant for a travel job in Columbus, Ohio. Job Description & Requirements ~ Specialty: Pathology Assistant ~ Discipline: Allied Health Professional ~ Start Date: 08/17/2025~ Duration: 13 weeks... 

Kings Dominion

Haunt Scare Actor Job at Kings Dominion

 ...crew to create a safe, high-energy environment. Adhere to Entertainment Leadership and Monster Lead on vision of entertainment product May be asked to assist with blackout duties as needed. Qualifications: You! Must attend a creature casting (audition)... 

QPS Employment Group

Material Control Technician Job at QPS Employment Group

 ...Position Title: Material Control Technician Wage: $19.00/hour Shift: 2nd Hours: 2:45pm 11:15pm (Monday Friday)Reached a dead end at your current job? Check out how this position can create a new path!QPS Employment Group has a great opportunity available... 

Sanford Health

RN - Registered Nurse - Pulmonary & Pulmonary Acute Job at Sanford Health

 ...As one of the largest not-for-profit health systems in the United States, Sanford Health...  ...compassionate, hardworking registered nurses (RN) who can provide the high-quality care...  ...generous time off package to maintain a healthy home-work balance. For more information about...