Remote Chat Support Specialist Job at 5% Nutrition, Seminole, FL

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  • 5% Nutrition
  • Seminole, FL

Job Description

Job Description

Job Description

We are looking for a Remote Chat Support Specialist to assist customers through live chat on our website and e-commerce channels. You’ll answer product questions, help resolve basic order issues, and deliver clear, professional support to our customers in real time.

Key Responsibilities
  • Respond promptly to customer inquiries via live chat

  • Assist with product information, order status, and site navigation

  • Record and categorize customer inquiries in the support system

  • Escalate complex issues to the appropriate department

  • Maintain a friendly and professional tone in all communications

  • Support team performance goals through consistent engagement

Qualifications
  • 1+ year of experience in customer service or chat support

  • Strong written communication and multitasking abilities

  • Familiarity with platforms like Gorgias, Zendesk, or Shopify is a plus

  • Ability to work independently and follow scripted workflows

  • Interest in health, fitness, or supplements is helpful but not required

Benefits
  • Health and Vision Insurance

  • PTO and Company Holidays

  • Product Discounts

  • Supportive team environment

Job Tags

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