Job Description

Robotics Deployment Technical Infrastructure Program Manager

Are you excited by robotics and the latest automation technology? Would you like to be a contributing part of Amazon's exciting growth? Do you like impacting tomorrow - today? Answer yes to any of these and you should be a part of the Robotics Deployment Engineering Team. As a Robotics Deployment Technical Infrastructure Program Manager, you will have the responsibility of overseeing multiple project managers and engineers or a program involved in deploying Amazon Robotics solutions. This includes deployments at both new construction sites and live fulfillment centers. The program manager's role entails tracking the progress of these projects, including deliverables, budget, scope, resource constraints, vendor performance, technical challenges, and escalations from both their own team and partner teams. They will be managing several projects simultaneously throughout the project lifecycle, from planning and execution to closeout, with project duration ranging from weeks to months. The ideal candidate should be proactive and take independent initiative in managing their program. They should be able to identify opportunities and risks within the partner teams they work with. Their leadership and communication skills are expected to be strong, as they will collaborate with multiple stakeholders, both internal and external, to ensure smooth execution of projects, especially when escalations arise. The programs they manage may be in any stage of a product's lifecycle and may experience significant growth during deployment cycles. Therefore, the candidate should be capable of scaling with this growth, supporting hiring and development efforts. The Program manager should be able to build out new work scopes on a program including generating RFPs, set requirements and SLAs for vendors, managing resource expectations, and tracking hardware development from post concept to implementation. As a program manager, you will typically own either a full program or a program region. It will be your responsibility to set standards and maintain quality within your scope of responsibility. The role requires comfort in dealing with highly technical work scopes related to the installation of robotics equipment, as well as addressing typical project management escalations that may arise during installations at construction sites or live operation warehouses. Project durations can range from a few days to several months and include travel across the US and should the candidate be open to it some international work. This position requires 30-40% travel. Valid US driver's license required. We are open to hiring candidates to work out of one of the following locations: Seattle, Boston, Austin, Nashville, and Detroit.

Critical Skills:

• Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
• Strong project management skills, including the ability to plan, track, and deliver multiple projects on time and within budget.
• Familiarity in robotics engineering, including knowledge of robotic systems, components, and software.
• Strong bias towards taking independent initiative while reporting these efforts up to their leadership.
• Ability to provide program level reports up to director level leadership.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams (within and outside of Amazon Robotics). Strong written communication skills are a must for this role.
• Ability to track multiple projects or a portfolio by owning key KPI metrics around on-time delivery, cost, quality, and sustainability, including technical continuous improvement projects and core project responsibilities.
• Ability to oversee and resolve escalations for multiple projects or a portfolio level including quality hand-off, live order testing, site acceptance testing, operational readiness testing, monitoring robotics system performance, etc.
• Strong problem-solving and analytical skills. Ability to deep dive data to root cause portfolio level issues and scale resolution across multiple teams. Candidate should be comfortable making data-based decisions and be prepared to provide data backing to their decisions.
• Ability to develop a combined team of project managers and engineers including skill development, coaching, and performance evaluations.
• Ability to read technical drawings and/or reading CAD models to drive multiple projects or portfolio level technical improvements/resolution.

Key job responsibilities:

A day in the life

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