Job Description

Tech Infra Program Mgr III, Amazon Robotics Deployment Engineering

Job ID: 2865462 | Amazon.com Services LLC

Are you excited by robotics and the latest automation technology? Would you like to be a contributing part of Amazon's exciting growth? Do you like impacting tomorrow - today? Answer yes to any of these and you should be a part of the Robotics Deployment Engineering Team.

As a Robotics Deployment Technical Infrastructure Program Manager III (TIPM III), you will oversee multiple project managers and system engineers as part of a program involved in deploying Amazon Robotics solutions. This includes deployments at both new construction sites and live fulfillment centers. The program manager's role entails tracking project progress, including deliverables, budget, scope, resource constraints, monitoring vendor performance, addressing technical challenges, and handling escalations within the team and partner teams. You will manage several projects simultaneously throughout the project lifecycle, from planning through execution to closeout, with project duration ranging from weeks to months. The programs may experience significant growth during deployment cycles. Therefore, you should be capable of scaling with this growth, supporting hiring and development efforts.

The ideal candidate will be proactive and take independent initiative in program management. You should have the ability to identify opportunities and risks within partner teams. Excellent leadership and communication skills are required for interacting and handling escalations with both internal and external partners and customers. As an Amazonian, you must demonstrate independent initiative to identify and solve problems in real time during deployments. You will also drive continuous improvement initiatives to avoid recurrences. This TIPM III position is a leadership role within the deployment team and should have a proven track record of successfully leading complex programs, work scopes, and making effective decisions.

The Program Manager will develop new work scopes on a program including generating RFPs, setting requirements, and Service Level Agreements (SLAs) for vendors, managing resource expectations, and tracking hardware status. As a TIPM III, you will own either a full program or a program region. Your responsibility includes setting standards and maintaining quality across your projects. This role will handle highly technical work scopes related to the installation of robotics equipment and addressing project management escalations that may arise during installations at construction sites or live operation warehouses.

This position requires 30-40% travel. A valid US drivers license is required. Travel is required across the United States. International travel opportunities may be available for interested candidates.

Critical Skills:

1. Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
2. Strong project management skills, including the ability to plan, track, and deliver multiple projects on time and within budget.
3. Familiarity with robotics engineering, including knowledge of robotic systems, components, and software.
4. Strong bias towards taking independent initiative while reporting these efforts up to leadership.
5. Ability to provide program level reports up to director level leadership.
6. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams (within and outside of Amazon Robotics). Strong written communication skills are a must for this role.
7. Ability to track multiple projects or a portfolio by owning key KPI metrics around on-time delivery, cost, quality, and sustainability, including technical continuous improvement projects and core project responsibilities.
8. Ability to oversee and resolve escalations for multiple projects or a portfolio level including quality hand-off, live order testing, site acceptance testing, operational readiness testing, monitoring robotics system performance, etc.
9. Strong problem-solving and analytical skills. Ability to deep dive data to root cause portfolio level issues and scale resolution across multiple teams. You should be comfortable making data-based decisions and be prepared to provide data backing to your decisions.
10. Ability to develop a combined team of project managers and engineers including skill development, coaching, and performance evaluations.
11. Ability to read technical drawings and/or CAD models to drive multiple projects or portfolio level technical improvements/resolution.

Key Job Responsibilities

TIPM III will be responsible for leading multiple simultaneous projects in a highly cross-functional environment which includes internal customers, external vendors, and technology partners. This role will strategically direct and deliver projects by providing vision and guidance to a project core team within the framework set by leadership. TIPM III will collaborate with Project Managers and System Engineers to navigate project schedules, risks, and roadblocks. This role should effectively communicate technical information and concepts to non-technical project stakeholders, such as Construction, MHE, Launch, Supply Chain, and Operations. TIPM III will have complete ownership in driving the program to achieve its targets. TIPM III will work with leaders in multiple technology areas and should constantly look for ways to improve deployment process, productivity, quality, and cost.

BASIC QUALIFICATIONS

1. Bachelor's degree in Engineering, Supply Chain, or a related field.
2. 5+ years of non-internship program management experience.
3. 7+ years working on infrastructure projects of new site or existing site launches from initiation to closure.
4. 5+ years of program leadership experience.
5. Experience managing project portfolios, budgets, and decentralized resources to execute project goals.
6. Experience working in a global environment while prioritizing and managing multiple responsibilities.
7. Ability to travel frequently within the United States.
8. Experience with procurement of equipment.
9. Experience in Robotics, distribution, manufacturing, logistics, or other warehouse environments.
10. Bachelors Degree from an accredited university.
11. Experience leading cross-functional teams/projects.
12. Knowledge of Project management tools (PPM, Clarity, MPP, Jira, etc).
13. Excited about working in a diverse group and contributing to an inclusive culture.

PREFERRED QUALIFICATIONS

1. PMP Certification.
2. 10+ years of experience with technical project portfolio management.
3. Strong oral and written communication skills in English.
4. Understanding of Robotic, Construction, IT, Material Handling Equipment (MHE) infrastructure and service concepts.
5. Experience launching facilities with robotics automation in retail, distribution, logistics, or similar.
6. Large scale Technical project implementation experience.
7. Experience working with Global (distributed, virtual) teams preferred.
8. Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here.

Posted: January 14, 2025 (Updated about 15 hours ago)

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