Job Description

Technical Program Manager, Generative AI & Communications Why PlayStation?PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.Technical Program Manager, Generative AI & CommunicationsRole OverviewAs a TPM on our GenAI Enablement team, you will craft clear, engaging documentation and learning experiences that accelerate GenAI adoption across software engineering teams, developer support, and engineering operations. You’ll translate complex agentic-AI and generative-AI concepts into tutorials, reference guides, and interactive workshops, empowering teams to integrate AI-driven solutions into their day-to-day workflows.Key ResponsibilitiesProgram Leadership: Own end-to-end coordination of GenAI/agentic AI projects : setting milestones, breaking goals into deliverables, designing progress-tracking systems, identifying and mitigating risks, and coordinating cross-functional teams.Content Strategy & DevelopmentDesign and maintain a comprehensive set of technical assets: API references, SDK guides, “how-to” tutorials, architecture overviews, and best-practice playbooks.Establish and enforce documentation standards (style, structure, version control) to ensure consistency and discoverability.Educational Programs & WorkshopsDevelop curricula and deliver hands-on workshops, webinars, and office hours to teach GenAI fundamentals (LLMs, prompt engineering, agent frameworks) and advanced workflows.Create self-guided labs and sample projects that enable developers and ops teams to practice and validate new skills.Collaboration & FeedbackPartner closely with AI Solutions Architects, Agentic Systems Engineers, ML Engineers, and Product Managers to gather use cases, review technical accuracy, and prioritize content topics.Solicit and incorporate feedback from learners and stakeholders to continuously improve documentation quality and training effectiveness.Platform & Community EnablementManage and curate content on documentation platforms (Confluence, Docusaurus, internal wikis), ensuring easy navigation and searchability.Cultivate internal community forums or “knowledge hubs” where teams can share tips, code snippets, and success stories.Required QualificationsBachelor’s degree in Computer Science, Technical Communication, English, Education, or related field.3+ years of professional technical writing experience, ideally in software engineering or AI/ML domains.Exceptional written and verbal communication skills, with a portfolio of published technical content (docs, tutorials, blog posts).Comfortable leading live training sessions, online or in person, and adapting to diverse learner skill levels.Preferred Skills & ExperienceDirect experience with Generative AI and agentic systems (LLMs, retrieval-augmented generation, prompt engineering).Familiarity with documentation tooling (Markdown, Docusaurus, Sphinx, MkDocs, or Confluence).Experience creating interactive labs using Jupyter notebooks, GitHub Codespaces, or similar environments.Background in developer advocacy or teaching technical workshops, hackathons, or bootcamps.Nice to HavesPrompt & Content Design: Expertise in prompt patterns, UX writing, and version control for prompt assetsCloud & DevOps: Basic knowledge of Kubernetes, Terraform/CloudFormation, and CI/CD pipelines (GitHub Actions, Jenkins)Evaluation & Feedback: Test automation for tutorial validation; familiarity with user feedback tools (Surveys, analytics dashboards)Community Building: Experience moderating forums or managing developer communitiesPlease refer to ourCandidate Privacy Noticefor more information about how we process your personal information, and your data protection rights.At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Clickhere to learn more.The estimated base pay range for this role is listed below.$173,000 - $259,400 USDEqual Opportunity Statement:Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. #J-18808-Ljbffr Gamecompanies

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