Job Description

• ct as primary administrator for Jira, managing provisioning, permissions, workflows, custom fields, and SSO.
• Provide Tier 2/3 support for SharePoint Online and OneDrive for Business.
• utomate routine tasks using PowerShell, APIs, or scripting tools.
• Ensure application stability, security, and policy compliance.
• Collaborate with cross-functional teams on application rollouts, updates, and changes.
• Maintain detailed documentation of configurations and best practices.

• Manage incidents, service requests, and change queues using ServiceNow or similar ITSM platforms.
• Support end-user issues and ensure resolution meets SLA targets.
• Oversee local IT assets in coordination with global teams.
• ssist in onboarding/offboarding, including device setup and access provisioning.
• Perform system health checks, maintenance, and patch coordination.
• pply ITIL best practices for ticket handling and change management.
• Identify and implement automation and process improvements.

• 5+ years of experience in enterprise application support and/or IT operations.
• Hands-on experience administering Jira Software / Jira Service Management.
• Proficiency with SharePoint Online and OneDrive for Business.
• Familiarity with PowerShell, APIs, and JSON/XML configurations.
• Strong understanding of ITIL processes (incident, change, asset management).
• Experience with ITSM platforms like ServiceNow.
• Strong communication and documentation skills.
• bility to work independently in a fast-paced environment.

• tlassian Certified Jira Administrator.
• ITIL v3/v4 Foundation Certification.
• Microsoft 365 certification (optional but beneficial).

Job Tags

Similar Jobs